2024年消费者反馈渠道调查（英）

报告摘要

Global Study: Consumer Feedback Principal XM Catalyst Research Program Manager

核心要点

1. Feedback After a Good Experience
2. Feedback After a Bad Experience
3. Positive and Negative Feedback Sent Directly to Companies (Part 1)
4. Positive and Negative Feedback Sent Directly to Companies (Part 2)
5. Feedback After Good Experiences: Americas
6. Feedback After Good Experiences: EMEA
7. Feedback After Good Experiences: APJ
8. After a Good Experience: Change from 2021

报告信息

文件全名: 《2024年消费者反馈渠道调查（英）-25页.pdf》
适合读者: 战略规划行业研究员
核心数据: + Consumers today are less likely to give companies feedback directly. After a good experience, 33% of
and family about both a very good (45%) and a very bad (50%) experience, while they are least likely not to
tell anyone about the interaction after a good experience (17%).
company (45%) followed by submitting feedback on the company’s website (43%).
核心议题: 消费

常见问题

《2024年消费者反馈渠道调查（英）》主要包含哪些内容?

Global Study: Consumer Feedback Principal XM Catalyst Research Program Manager核心数据:+ Consumers today are less likely to give companies feedback directly. After a good experience, 33% of;and family about both a very good (45%) and a very bad (50%) experience, while they are least likely not to;tell anyone about the interaction after a good experience (17%).。

这份报告覆盖哪一年、篇幅多大?

覆盖 2024 年,全文约 24。

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适合战略规划、行业研究员等读者参考。

报告涉及哪些关键议题?

重点分析了消费等议题。